Click & Collect Terms and Conditions

We offer Click & Collect from our Parafield store. This lets you order online and pick up your items in-store.

 

How Click & Collect Works

  1. Shop online and add items to your cart
  2. Select Click & Collect at checkout
  3. Wait for confirmation that your order is ready
  4. Visit our store to collect your order

You will receive an SMS and email notification once your order is ready for pickup.
to make sure you details are correct. Login Here 

 

Pickup Location

5/8 Main North Road, Parafield SA 5106
Parafield Airport, 500m South of Bunnings - Open 7 Days

 

Order Processing Time

  • Orders are typically ready within 1-2 business days
  • Orders placed on weekends or public holidays are processed the next business day
  • During peak periods, promotions or stock delays, dispatch times may be extended

Do not attend the store until you have received your ready for pickup notification.

 

Collection Requirements

When collecting your order, you must provide:
  • Your order confirmation or pickup email/SMS
  • Valid photo ID (if requested)
If someone else is collecting on your behalf:
  • They must provide the order confirmation
  • They may be asked to show ID

 

Collection Timeframes

  • Click & Collect orders must be collected between 11am and 5pm, Monday to Saturday (excluding SA public holidays)
  • Orders placed after 3pm on Saturday will not be ready for collection until after 11am Monday
  • Orders must be collected within 14 days of notification
    • If not collected within this time, your order may be cancelled and refunded
  • Any applicable fees may be deducted from the refund

 

Stock Availability

Click & Collect is subject to stock availability.
If an item becomes unavailable after your order is placed:

  • We may contact you to arrange a refund, substitution or backorder

Orders may be partially fulfilled where required.

 

Changes and Cancellations

If you need to change or cancel your Click & Collect order:

  • Contact us as soon as possible
  • Changes are not guaranteed once your order has been processed.

Returns and Exchanges

Click & Collect orders follow our standard Returns & Exchanges Policy.

Items can be returned:

 

Identification and Security

For security reasons, we may refuse collection if:

  • The order details cannot be verified
  • Valid identification is not provided when requested

 

Need Help?

If you have any questions about Click & Collect:

  • Phone: (08) 8182 1333
  • Email: enquiries@allingtons.com.au

 

Prefer Delivery?

We also offer Australia-wide shipping, including free standard shipping on orders over $175.

See our Shipping & Delivery for full details.

 

Click & Collect FAQ

How long does Click & Collect take?
Orders are usually ready within 1-2 business days.
You'll receive an email/ SMS once your order is ready for pickup.
Can I collect my order straight after placing it?
No. You must wait until you receive your ready-for-pickup notification before coming into the store.
We wouldn't want you to get here and it not be ready for you.
What are your Click & Collect pickup hours?
Orders can be collected between 11am and 5pm, Monday to Saturday (excluding SA public holidays).
Orders placed after 3pm on Saturday will usually be ready after 11am Monday.
What do I need to bring to collect my order?
Bring your order confirmation or pickup email. We may also ask for photo ID.
Can someone else collect my order?
Yes. They'll need your order confirmation and may be asked to show ID.
How long will you hold my order?
We'll hold your order for 14 days after it's ready for pickup.
After that, it may be cancelled and refunded (less any applicable fees).
Can I change or cancel my order?
Contact us as soon as possible. Changes are not guaranteed once your order has been processed.
What if an item is out of stock?
If something becomes unavailable after you order, we'll contact you to arrange a refund, substitution or backorder.
Can I add items to my order after placing it?
No. You'll need to place a new order for additional items.
What if I don't collect my order?
If your order isn't collected within 14 days, it may be cancelled and refunded. Fees may apply.
Can I return or exchange Click & Collect items?
Yes. Click & Collect orders follow our Returns & Exchanges Policy.
Do you offer delivery instead?
Yes. We offer Australia-wide shipping, including free standard shipping on orders over $175. 
See our Shipping & Delivery for full details.