Shipping
Date Posted:28 February 2018
Shipping Delays
Due to recent weather events and disruptions to supply chains. Some orders may be delayed once they have been dispatched from our warehouse.
Please ensure you track your order regularly using the Australia Post app and stay up to date with delivery disruptions in your area.
At this time, it is reported deliveries into WA, QLD and NSW have been affected by supply chain disruption.
Agreement
Through processing an order online or an over-the-phone mail order, you are agreeing to our ‘Shipping Policy’, if you do not agree with our policy then do not place an order with our store.
In this policy the use of ‘we’, ‘us’, and ‘our’ refers to Allingtons Outpost.
Postal Service
Allingtons Outpost uses Australia Post for the fulfillment of all phone and online orders within Australia. For overseas orders, we also use Australia Post who then use a third party shipping company at their discretion.
All parcels are sent via e-Parcel and require a signature on delivery unless the buyer has stated that the item can be left on premises in a secure location.
If your postcode falls outside of our delivery zone we will contact you with delivery options and arrange payment where applicable. If you do not wish to proceed with the order all monies paid will be refunded and the order canceled.
Express post is available online at the time of checkout. From time to time, Allingtons may switch this option off.
If this option is not visible on the website, Please email enquiries@allingtons.com.au for more information. Express option on request at your expense.
Where a courier service is required, Allingtons Outpost only uses leading and reputable courier companies and Australian postal services. Courier services may incur additional postage costs. You will be notified immediately if this is the case.
Tracking
All orders will carry a postal tracking number. You will be notified of your purchase tracking number via email as soon as your parcel has been dispatched.
You can check these tracking numbers through the Australia Post website.
Cost
Allingtons Outpost offers free STANDARD shipping throughout Australia for ALL orders $150 and above, with the exception of some isolated and remote locations where additional delivery charges may apply.
A flat rate fee of $12.95 for standard shipping will apply to all orders of $149.99 and below.
A flat rate fee of $20 for EXPRESS shipping will apply to all orders.
PLEASE NOTE INSURANCE IS NOT INCLUDED IN STANDARD SHIPPING. If you require insurance on your item please contact our mail room on 08 8182 1333 and select option 2.
Items marked with 'Bulky Item' on our website are exempt from free delivery. Allingtons will deliver the bulky item Free On Board to any Metro Adelaide Depot. It is then the responsibility of the consumer to arrange for transportation to the delivery address and pay all associated charges.
All postage and associated costs displayed on our website are in Australian Dollars, GST inclusive.
Delivery Schedule
Provided that the products ordered are in stock and the full payment has been received the delivery time can take between 3-10 business days (Monday to Friday excluding public holidays) from the date the payment is received. For remote and isolated locations, or busy periods this delivery time may be longer.
If the products are not in stock and need to be ordered then this delivery time will extend beyond the previously outlined delivery time frame of 3 - 10 business days. For the current status of your order please contact customer service at enquiries@allingtons.com.au.
Please contact our mailing house on enquiries@allingtons.com.au for advice on international shipping orders and time frames.
Although every effort is made to ship your order according to the estimated delivery times provided, delivery times may vary due to changes in supply, or circumstances beyond our control. If your order has not arrived after the estimated delivery time, please contact us.
We will use all reasonable efforts to deliver your order to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Receiving your Orders
All orders posted within Australia will require a signature upon arrival unless you have indicated otherwise when you placed your order. If there is not anyone home upon delivery, then Australia Post will leave a note for your parcel to be picked up from your local Australia Post Office. We provide tracking numbers for all orders, for your convenience.
Overseas orders are posted using basic tracking and require a signature upon arrival, unless other prior arrangements have been made.
Unless otherwise indicated, we will deliver your order to the address indicated on your Order Confirmation.
All risks and costs associated with providing an incorrect delivery address shall remain with the customer.
Contact Us
Allingtons Outpost welcomes your comments regarding this Shipping Policy. If you have any questions about this Policy or would like further information, please contact us on the following options.
Call: (08) 8182 1333
Post: Attn: Allingtons Outpost Members Privacy Policy,
Allingtons Outpost,
PO Box 366,
Salisbury South SA 5106
AUSTRALIA
E-mail: enquiries@allingtons.com.au
