Returns & Exchange Policy
Extended Returns for 2024 Christmas Period
Any purchases made between the 1st and the 24th December 2024, will be eligible for an extended returns and exchange period.
Eligible purchases can be exchanged or refunded up to and including, Friday January 17th 2025.
All other existing returns and exchange policies apply.
Agreement
If you place an order with us, either online or in-store, you are acknowledging that you agree to our Return and Exchange Policy.
The use of ‘we’, ‘us’, and ‘our’ refers to Allingtons Outpost.
Faulty Returns
Your experience is important to us, and we want you to be satisfied with your purchase. If the products you’ve purchased are faulty, wrongly described, or different from the sample shown we do apologise. We’re more than happy to process a refund or exchange. Just follow the returns process below in-store or online.
If you think your product is faulty, please return it to us for assessment. There will be times the manufacturer will need to also assess the item, to determine the eligibility of a full refund. If the product is deemed to be faulty by management and/or the manufacturer, all product and return postage costs will be reimbursed.
Special or Custom Orders
When a 'special order', or 'custom order' is processed for an item we do not ordinarily stock or a custom version of the style is required, payment must be made in FULL before the order can be finalised.
Any item special ordered item that is NOT a regular stock or standard line CANNOT be returned for exchange, credit or refund.
Please ensure you order the correct size, colour and style as we will not be able to return the product.
All orders of this nature must be emailed with FULL product details and requirements, to enquiries@allingtons.com.au
A team member will contact you for payment and to confirm the order.
Change of Mind
At Allingtons Outpost, customer satisfaction is paramount. That is why if you are not 100% satisfied with your purchase we will accept returns or exchanges within 14 days, provided the item/s are in an unused condition and in their original packaging. All refunds and exchanges are still at the discretion of the store manager.
NB: Original postage costs will not be refunded. Product sales value ONLY will be refunded or credited to the customer.
Returns exceeding 14 days will have the option of an in-store credit only at the discretion of management.
Our ‘Change of Mind’ policy applies to most but not all our products. The products that you are unable to get a refund or exchange include earrings, underwear, swimwear, facemasks, makeup, handkerchief, socks, gift cards or vouchers. At our discretion of us, this can change depending on the circumstances.
NO refunds on FINAL CLEARANCE sale items – These items can only be returned for an online credit (if applicable) or if the product is deemed faulty.
Requirements
All returns are at the customer’s expense, except for faulty products, or instances where the incorrect product was sent. In these cases, Allingtons will cover the return postage for standard shipping ONLY. If you choose to return your product via express post or courier, or any other method that is not a standard shipping charge, including adding insurance, Allingtons will only return the portion of the return shipping that would be deemed 'regular' postage costs.
All goods must be returned in a condition fit for re-sale. This includes all packaging and tags associated with the item. The item must be undamaged, unworn, unwashed and have no marks or signs of wear. If the item is not returned in “As New” condition, you may not receive a refund/exchange and will be required to pay all associated return postage costs.
When returning boots, hats and any boxed product, the original box must be returned. DO NOT damage the box.
Please use one of the following methods to return your boxed item:
- wrap box in brown paper and seal
OR
- use a pre-paid satchel.
DO NOT under any circumstances:
- Write directly on the box
- Stick postage labels directly onto the box
- Use packaging tape directly on the box
- Cut the box
Any of the above will result in noncompliance with our returns conditions and incur a flat fee of $10.00 for replacement packaging and return postage costs will be the responsibility of the customer.
When will Allingtons pay for return postage?
- If the product is faulty
- If the product received is different from the product purchased
When won’t Allingtons pay return postage?
- If you have ordered the wrong size or colour
- Have simply had a change of mind
Please see below for an example of packaging deemed NOT fit for resale:
How to return a purchase
Refunds will be made using the same payment method used to purchase the item. i.e. cash, credit card. You will be notified once the refund has been processed.
In-store Returns
You can return or exchange products in-store by visiting our store during open hours and seeing one of our sales attendants. Our opening hours are Monday to Wednesday and Friday from 9 am to 5:30 pm, Thursday from 9 am to 8 pm, Saturday from 9 am to 5 pm and Sunday from 10 am to 5 pm.
Mail Returns
Download a Returns Form Here
When posting your exchange or refund, please include a copy of your receipt or invoice making sure the following information is included on the form provided:
- Name
- Address
- Phone Number
- Email address
- Date of purchase
- Reason for the return
- Proof of purchase
Once your returned item is received and deemed appropriate for resale, we will process your exchange/refund.
Please note additional remote area postal charges and optional postage extras are non-refundable.
Contact Us
Allingtons Outpost welcomes your comments regarding this Returns and Exchanges Policy. If you have any questions about this Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (08) 8182 1333
Post: Attn: Allingtons Member Support
Allingtons Outpost,
PO Box 366,
Salisbury South SA 5106
AUSTRALIA
E-mail: enquiries@allingtons.com.au